At Emirates Old Trafford we have created designated areas around the ground to cater for the needs of supporters with a disability. There are wheelchair spaces with adjacent personal assistant seats with nearby seats for friends and family, there are easy access areas for those who require seats within short distance of necessary amenities. We also have a sensory room and facilities for supporters who are blind or have impaired hearing.
As we have several accessible areas around the ground all with a different views and different fan experiences, we ask that you contact the Ticketing Team to advise where the best location is that suits your personal needs. Please email your request to [email protected] or speak to one of the Ticketing Team on 0161 282 4000 (option 1).
Click here for our Accessibility Stadium Plan.
Accessible Areas
Pavilion Terrace – available for Members only with access via the Pavilion Reception.
Accessible Gate - Gate 15 is a dedicated family and accessible entrance for all matches
Stand C – available for Members and non-Members with access between Stand C and Stand D
Stand D – available for Members and non-Members with access between Stand C and Stand D and between Stand E and Stand D
Stand E – access via The Point using the lift in the reception area to Floor 1.
Please note that some stands will be closed for all spectators for our County Championship and One Day Cup matches. As these are unreserved seating, please check our website a few days prior to the game or ask a steward who can let you know on the day which stands will be open.
Audio Descriptive Commentary
Live commentary of matches is available through BBC Radio and can be streamed online through the BBC website.
Sensory Room
We have a private pitch-facing Sensory Room, located in the Player and Media Centre of Emirates Old Trafford.
This room is for a maximum of 8 people, and ideally used by one child or vulnerable adult and one carer. It is possible for this to be shared by more than one family, but this will be dependant on individual needs on the day.
The room can be utilised to watch the whole match or as a drop-in whenever necessary.
If you would like to use this facility, please speak to Pavilion Reception when you arrive, and they will be able to assist.
Click here to watch a short video of our newly-installed Sensory Room.
Sensory Packs Available Now!
To ensure that we continue to include and support all members of the red rose family, Lancashire Cricket is pleased to launch new sensory packs to further enhance our famous matchday experiences.
These include ear defenders, fidget spinners, stress balls and more in a bag that you can keep and reuse.
We hope these packs help make Emirates Old Trafford more inclusive and welcoming for all of our guests who may have sensory needs. These can be linked to noises and sounds, tastes and smells, feelings and textures, emotions and thoughts and any other part of coming to Emirates Old Trafford that may be different or new.
We really want you to enjoy as much as you can when you are here, so if you would like a sensory bag please ask one of our friendly stewards or staff or pop into our club shop who will be happy to help.
Assistance Dogs
The Club welcomes all assistance dogs to Emirates Old Trafford. Please inform the Ticketing Team if you wish to bring an assistance dog with you. Should you need water or an exercise or relieving area for your assistance dog, please request this from your nearest steward on the day.
Parking
A limited number of permits for Blue Badge Holders are available to purchase from the Ticket and Membership Office.
Parking for Blue Badge holders is available on site on a first-come, first-served basis. If there is a high demand on the day for accessible parking our stewards will do their best to assist you in finding a suitable space however we strongly suggest you pre-book a space.
Toilets
There are accessible toilet facilities in the concourses of all stands. There are also accessible facilities within the Pavilion for Members and within The Point on the first floor. A steward will be able to direct you to the most convenient / nearest toilet. RADAR keys are being installed to all concourse toilets and stewards will be provided with a key who will be able to facilitate access.
A new changing places facility will be available from mid-June 2023. Access will be via a radar key (available from the stand stewards) and will be available for all remaining fixtures of the season. The unit will be located behind Stand C, in front of the ICC.
General information
Where a supporter would find it unreasonably difficult or impossible to access the services offered, the Club allows the supporter to bring a personal assistant free of charge, to meet the conditions of providing a “reasonable adjustment” and auxiliary service under the Equality Act.
Supporters who can supply one of the “proof of disability” documents below will automatically qualify for the free personal assistant ticket (if a personal assistant ticket is requested). Supporters without such proof will be considered on an individual case and may be asked to complete a Proof of Disability Registration Form.
Lancashire Cricket reserves the right to request “proof of disability” that may include:
- Receipt of the Disability Living Allowance (mid-rate care OR high-rate mobility component)
- Receipt of either the Severe Disablement Allowance or Attendance Allowance
- War Pensioners’ Mobility Allowance
- Blind or partially sighted registration certificate – BD8 Certificate
- A personal letter from your GP, community nurse or social worker
- Provision of a free companion/personal assistant ticket
The Club is regularly audited by an independent disabled person who acts as a mystery shopper and based on the feedback received, the Club works to improve the facilities for spectators with a disability where possible.
We try to ensure that all our guests have an enjoyable day and always welcome feedback.