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Refund Assured

Refund Assured at Emirates Old Trafford

Welcome to our refund assured information page, on this page you will find all the venue contingency details you need when purchasing a cricket related product with us this year.

While the continued roll-out of the vaccination programme in the UK is a very heartening development, it naturally remains too soon to know how this will impact public attendance at Emirates Old Trafford in 2021. Our approach will be to remain as agile as possible and leave enough flexibility in our planning to adapt as required to the prevailing conditions over the season. 

Although the ongoing pandemic continues to present us with many challenges and uncertainties, we understand the desire for clarity where it is possible, and we will continue to update this page as our plans develop.

Below you can read about what will happen to your booking in the event of a reduced capacity fixture, we have also outlined a few initiatives that we currently have in place at Emirates Old Trafford to help keep you and everyone at the venue safe as well as making sure your purchase is covered in the event of a Government restriction that affects your booking.

Refund Assured

We want to give you confidence and peace of mind when booking events at Emirates Old Trafford. We are here to reassure you that our events are guaranteed to be refunded in the event that we are unable to allow you to enter our venue due to Government restrictions.

If you see the below logo appear on our products this means that your purchase is 'Refund Assured'. You can find more details on the tabs below.

  • Conference and Events

    Conference and Events

    If your event is unable to go ahead due to government restrictions you will be given the option to roll your event and deposit over to a new date. If a new date cannot be agreed, or you would like to cancel you event, a full refund will be given.

    Contact your event organiser for more details.

  • Christmas Parties

    Christmas Parties

    If your Christmas Party cannot go ahead or there are reduced capacities due to Government restrictions, you will be given a full refund for your booking.

    Contact our event elves for more detail.

Safe in One Place 

Here at Emirates Old Trafford your safety is our number one priority and our Safe in One Place initiative was launched to showcase the measures we are taking to ensure that everyone that enters our iconic venue is safe. We will continue to adapt our initiative to be in line with current regulations along with keeping you and everyone at the ground secure. To find out more about our Safe in One Place campaign please click here. 

Hilton CleanStay 

In accordance with Hilton's CleanStay initiative our on site Hilton Garden Inn has been overhauled to ensure we are a safe venue and are able to welcome you on site with peace of mind. You can find more details of the measures we have taken on site here.