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06 Aug 2020

Hilton Garden Inn at Emirates Old Trafford selected as Travellers’ Choice Winner

Hilton Garden Inn at Emirates Old Trafford selected as Travellers’ Choice Winner

Hilton Garden Inn Emirates Old Trafford has been recognised as a 2020 Travelers’ Choice Winner from Tripadvisor.

Based on a full year of Tripadvisor reviews, prior to any changes caused by the COVID-19 pandemic, award winners are known for consistently receiving great traveller and diner feedback, placing them in the top 10% of hospitality businesses around the globe. 

This coveted award programme celebrates travellers’ favourite hotels, restaurants and airlines around the world, honouring 4,817 unique businesses in 2020.

Winners are calculated based on the quality and quantity of the millions of reviews, opinions and ratings collected on Tripadvisor in 2019, prior to the COVID-19 pandemic. With over 8.7 million businesses listed on Tripadvisor, these awards are a true testament to the outstanding service and quality that winners consistently provide to their guests.

The award follows a number of recent accolades for the hotel, since opening its doors in September 2017, which has previously been named as the top Hilton Garden Inn within the UK, and one of TripAdvisor’s top ten hotels to stay at in Manchester.

Hilton Garden Inn Hotel Manager, Sophie Atalay said: “We’re delighted to be 2020 Travellers’ Choice Winner and be amongst the top 10% of hotels worldwide listed on Tripadvisor.

“It’s fantastic to be recognised as one of the best in the industry, and is testament to our team who continue to drive the hotel to its successes.

“We pride ourselves on the outstanding quality and service that we provide to our guests and so we’re always thrilled to see such positive feedback from those staying with us.”

The Hilton Garden Inn is a four-star hotel, on-site at Lancashire Cricket Club which boasts 150 rooms, 80 of which are pitch facing with balconies. The hotel also offers a Caffè Nero and The Garden Grille restaurant and bar, where guests can enjoy a fresh, cooked to order breakfast.

The pitch facing balconies include 12 extended terraces, providing exceptional views for major international and domestic cricket matches and concerts. Bringing these views and facilities into the integrated conference, event and hotel market allows Emirates Old Trafford to stand out in a competitive market.

Since the COVID-19 pandemic struck, the hotel is delivering Hilton’s ‘CleanStay’ initiative, an industry defining standard of cleanliness and disinfection to ensure that visitors feel safe while on-site. The policy, which has been created includes new procedures to help guests across Hilton hotels enjoy a cleaner and safer stay. The ‘CleanStay’ standard has now been implemented across Emirates Old Trafford and helps form part of the wider ‘Safe in One Place’ strategy that the venue launched last week, which offers guidance and best practice for the wider events industry.

The hotel has been one of the few that have been operating through the pandemic, as the West Indies Cricket Team stayed at Emirates Old Trafford in quarantine ahead of the behind-closed-doors Test Series against England.

Lindsay Nelson, Chief Experience and Brand Officer at Tripadvisor, added: "This has been a tough year for our industry, but the global desire to go and explore, whether the destination is an hour away or across the world, remains strong. We're passionate about guiding travelers to the good out there, especially the good found within these recognized hotels, restaurants and airlines that rise to the occasion in offering the best of the best," said

"The Travelers' Choice program is one way that travelers and diners can benefit from the real-life experiences of other people so they can plan their perfect trip that meets their needs, budget and style."

Kanika Soni, Chief Commercial Officer at Tripadvisor commented: “Winners of the 2020 Travelers’ Choice Awards should be proud of this distinguished recognition.

“Although it’s been a challenging year for travel and hospitality, we want to celebrate our partners' achievements. Award winners are beloved for their exceptional service and quality. Not only are these winners well deserving, they are also a great source of inspiration for travellers/diners as the world begins to venture out again.”