This month, we #CheckInWith Matthew Porter, Deputy Hotel Manager at the Hilton Garden Inn Emirates Old Trafford, to find out about his day-to-day role and how it fits in with the Conference and Events team.
Watch the video below or read to find out more.
What’s your job title?
I’m the Deputy Hotel Manager.
How long have you been at the Hilton Garden Inn Emirates Old Trafford?
I joined in August 2018, so a year and half now – it’s flown by!
What’s your day-to-day role?
As Deputy Hotel Manager, I support the Hotel team in reaching its goals and to support other departments where needed.
My main focus in the Front Desk, which involves interactions with our guests pre-arrival, arrival, during the stay and departure. It’s my job to keep our Front Reception team motivated and focused on the targets we want to achieve. It’s one of the key departments within any hotel, as we’re the first people guests see and normally the last, so we want to make it as memorable an experience as possible.
What’s your role on a match-day?
Normally, I relay information about the day to the different departments, our team and the plans for the hotel during the match. We then focus on guest expectations, so what we can do to make the experience better, what we would expect if we were the guest etc.
During the ICC Cricket World Cup and the 4th Specsavers Ashes Test, it was being that visible person for guests to approach and help with any questions they had.
There’s always a moment where you can enjoy the day as well and soak up the atmosphere and experience. Being a part of these incredible events is a real pinch me moment.
How do you work with the wider hotel team?
I work closely with all the departments, how I like to describe it is that we’re one big family. Being from an Food and Beverage background, I’m always supporting the team where needed and providing them with any advice or suggestions.
I work closely with Housekeeping and Reservations team as well, as we all need to work together to be able to run the hotel efficiently. I also manage or Reception team in the Pavilion at Emirates Old Trafford, so I’m involved in the Club side of things as well – I’d class myself as an all-rounder!
How does your role fit with the wider Conference and Events team?
Again, having a Conference and Events background I previously was involved in a wide range of events, including weddings, charity events etc., so I’m always happy to support the Conference and Events team when they need me.
Whether that’s just supporting with show rounds where I showcase the venue to new clients, or sharing my knowledge on the hotel. Due to the versatility of our event space and having the hotel on-site, it normally means hotel involved is either bedrooms for a multi-day residential event or accommodating conferences, gala dinners etc. or pre-drinks/after-drinks reception for the events. For weddings that we host as well, we’ll take care of the bride and groom and also host VIPs.
What’s been your highlight of working at the Hilton Garden Inn Emirates Old Trafford?
For me, it’s definitely trying to do something that’s not the norm. I’ve had extensive experience in retail, city centre hotels, airport hotels and Grade II Listed hotels, but never at a sporting ground, somewhere you can really show off the venue.
It’s fantastic to show clients and guests the pitch-facing balconies for the first time and that ‘wow’ factor you get. And, being able to be a part of the international fixtures, events and concerts that we host is something really great.
If you could describe yourself in one word, what would it be?
A comedian, I like to have a bit of a laugh and a joke. I think if you’re happy in your workplace and teams it really shows, and in turn has a ripple effect.
And finally, what’s your guilty pleasure?
I’m a massive nerd… I’m not even exaggerating. I’m in to gaming, superheroes and anime.