This month, we #CheckInWith Chloe Pritchard, part of the team at our award-winning Hilton Garden Inn Emirates Old Trafford.
What is your job title?
I’m the Restaurant and Bar Manager at the Hilton Garden Inn.
How long have you been at the Hilton Garden Inn Emirates Old Trafford?
About 15 months now. My first day was the England vs Australia ODI last summer – talk about a baptism of fire!
What does your day-to-day role include?
I manage a small team, so I coordinate the Front of House to ensure that all of our guests are guaranteed the best, and most efficient, service possible.
What do you think is so unique about the Hilton Garden Inn?
I think the hotel being at Emirates Old Trafford is special in itself, because it brings together all aspects of events, hospitality and hoteliership, which is so rare at the moment, and we do it really well. In the short time that I’ve been here, we have hosted some of the biggest events in world sport, including six ICC Cricket World Cup fixtures and an Ashes Test.
Last year, we also launched the Ultimate Concert Packages for the Liam Gallagher concert. We won the Sports Business Award for Best Non Match Day Use of Venue. We’ve also hosted some really prestigious events, including TheStadiumBusiness Summit and Awards, as well as many dinners and charity events – there’s always something different. To say every day is a new day really doesn’t cover it.
How do you work with the Head Chef to create and launch new menus?
With a lot of patience and commitment. Liam, our Head Chef, has been a breath of fresh air to our team. It’s been fantastic to work with him to implement some delicious menus, and these are highly rated across the entirety of our client base.
It’s important we work closely with the kitchen, front of house, marketing and management teams to create an elegant product.
How do you work with the Conference and Events team when there is a multi-day residential event?
The nature of these events means that we need to ensure that we have effective communication between the two areas to ensure the most efficient service for our guests. We work together to ensure that we are able to plan for all our guests requirements and meet their needs.
The benefits of the hotel being on-site at Emirates Old Trafford is that we can offer a unique and memorable experience for guests. We work closely and collaboratively to ensure each event is a success.
What has been the highlight of working at Hilton Garden Inn Emirates Old Trafford?
There’s some personal achievements too that I’m really proud of. I think managing the Food and Beverage team can come with a whole host of challenges, and staff management is one of those, but one of my proudest achievements during my career here is the fantastic team that I have built up. Seeing them all flourish, develop and bond as a team that can provide such a high level of service in a vast array of settings is really rewarding.
Working at the hotel, I’ve had the privilege of working some fantastic events, and I think it’s probably one of everybody’s highlight who was a part of it, but definitely being part of the ICC Cricket World Cup is an experience that I’ll never forget. Seeing England break records at the ground, and then go on to win the title has made it all the more special to be involved.
Finally, what is your guilty pleasure?
That’s easy – the humble curly wurly is one of my favourite treats, and anyone in the hotel will be able to tell you the same!
If you’d like to book a table at the Garden Grille restaurant and bar, book online here or call 0161 868 7100.