This month, we #CheckInWith Alexis Yaghil, part of the team at the award-winning Hilton Garden Inn, to find out more about his role and how it works alongside the Conference and Events Team.
What is your job tile?
I am the Reservations Manager at the Hilton Garden Inn Emirates Old Trafford.
How long have you been at the hotel?
I joined in June 2017, so coming up to two years now. It’s been a great few years and I’ve been able to progress into this role, as I joined as Front Office Supervisor.
What does your day-to-day role include?
I spend a lot of time looking at numbers and spreadsheets, to ensure that we are making strategic decisions on what rates to sell rooms at throughout the year. I am also the main point of contact for all group accommodation enquiries, so this requires me to work closely with the Conference and Events team to assist with the hotel side of the business.
How do you prepare for big events at the hotel, such as TheStadiumBusiness, the ICC Cricket World Cup and other major events?
My motto is to check, double check and triple check everything. We ensure that everyone in all levels of the business are aware of what is happening, and how things will work operationally during these key events. A lot of my time is spent making sure details are correct and accurate in the hotel reservation system, so that guests receive a smooth check-in experience and arrive with a positive first impression of the hotel.
What do you think makes the Hilton Garden Inn so unique?
I think it’s definitely the fact that we are a part of Lancashire Cricket Club and Emirates Old Trafford. Being part of such an iconic sports venue and stadium means that the hotel is party to so many different events throughout the year. This can be corporate events such as TheStadiumBusiness and Christmas parties, incredible sporting events such as the ICC Cricket World Cup, The Ashes and Lancashire’s domestic season and even concerts headlined by world-renowned artists. Being able to be a part of that and offering delegates and fans a unique experience is really special.
Also, the 85 pitch-facing rooms, excuse the expression, provide a real wow factor – even somebody who might not be a cricket fan can be blown away by the view.
How do you work with the Conference and Events team to maximise the hotel offering and secure bookings?
I think the hotel is uniquely positioned and is the perfect location for events. The bridge link on the third floor connects the hotel, The Pavilion and The Point, which is something I've never seen in another venue.
When we receive enquiries for the hotel bedrooms, I always try and find out whether we can also accommodate their meeting requirements, so we can secure the whole business for the Club. It also works vice versa, as the team try to secure hotel bookings for larger events. Throughout the year, we try and offer competitive prices and more bedrooms to events that are taking place on-site to incentivise companies to use our venue exclusively for their events.
What do you offer delegates and/or event organisers who are looking to book at the hotel?
I think the hotel sells itself – our pitch-facing rooms offer our guests a completely different experience and as I mentioned, we have the bridge links connecting the hotel, the Pavilion and The Point, so delegates don't have to step outside. Plus, our location is ideal as we’re just three miles from the city centre, easily accessible by public transport and have 600 on-site parking spaces.
In terms of offers – we offer more bedroom inventory, competitive rates and of course, the convenience of having their event and accommodation in one place.
What has been the highlight of working at the hotel?
Definitely having the opportunity to be here for major events, such as the Liam Gallagher concert in 2018. It was the first time that we had hosted a concert at the Club, and as a hotel we offered the ‘Ultimate Concert Package’, which was a ticket inclusive, premium hospitality experience for two people that provided them with a unique vantage point to watch the concert from - it was the first time any sports ground in the UK had done something like that. It was a huge success, as all the tickets sold out and we also won a Sports Business Award for this particular offering.
This year, being able to say that I played a part in the ICC Cricket World Cup is very rewarding, and something which I’m proud to be a part of. I have learned a lot in my two years at the hotel and the Club, which will really benefit me in my career.
Finally, what is your guilty pleasure?
I shamelessly love Bridget Jones’ Diary.
If you’re interested in booking accommodation for your next event, our Reservations Team would love to hear from you. Give them a call on 0161 868 7100, or email HotelFrontDesk@lancashirecricket.co.uk, and the team will be able to assist with your enquiry.