Hilton Garden Inn Emirates Old Trafford is delighted to welcome a new Reservations Manager to the team.
Alexis Yaghil, who boasts a wealth of Front Office knowledge in Manchester, having worked at the Doubletree Piccadilly and Deansgate, manages all group accommodation enquiries, including conference and events clients at the venue.
We caught up with him to find out a little more about the role…
What are your main duties at the hotel?
A key focus is responding to all accommodation enquiries which come either directly to the hotel, or via our venue’s conference and events team. This involves finding availability, booking them in suitable rooms and acting as a main point of contact until the group has checked out.
I am also responsible for ensuring that we are always selling at the best rates for our guests and delegates, in line with demand and availability.
On top of that, I also oversee the Reception team to make sure that they are confident in making individual reservations that they receive via e-mail or over the phone.
How do you work with conference and events clients, to secure group bookings at the hotel?
Some clients will enquire about rooms with the hotel, rather than through the conference and events team, in which case I will support them directly.
I will then liaise directly with the client to make sure that everything runs smoothly for them on the accommodation side of their events. This can include communicating with the food and beverage team, if organisers or delegates require post-event dinner and drinks at the hotel.
What do you enjoy most about your new role?
Within my new role, I’ve really enjoyed getting to know the conference and events industry and working with some high-profile businesses - including our main Club partner Emirates, as well as Xperiology and Bidfood.
I also enjoy the added challenge and being given the opportunity to learn a lot more about the hospitality industry, especially with regards to revenue management.
What kind of service do you offer organisers and delegates staying at the hotel?
We had a group booking where many delegates had booked several nights’ stay separately. To ensure that they would have as few problems as possible during their stay, I made sure they would be kept in the same room over the multiple nights by balancing our inventory. This also meant that they would not need to revisit the Front Desk every day to get new room keys done.